Refund policy
Return and refund policy
We want you to be happy with your order. If you are not, you can return most items within 30 days of delivery.
Returns
- Contact us within 30 days of the day your order is delivered to start a return.
- Items must be unused, in their original packaging, and in the same condition you received them.
- Return shipping costs are paid by the customer unless the item arrived damaged, defective or was not what you ordered.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or refund the full price, including original shipping.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping costs are not refunded unless the return is due to our error.
Items we cannot accept back
- Items that have been used, washed or damaged after delivery
- Items returned without prior contact with us
Cancellations
Orders can be cancelled before they ship. Contact us as soon as possible with your order number.
Contact us
To start a return or ask a question, use the contact details in the footer of this website.